Privacy & Cookie Policy

Effective Date: September 2014

Cohen Smart House (hereinafter referred to as “we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy & Cookie Policy outlines how we collect, use, and protect your personal data when you visit our website or stay at our property located at via Bongiovanni 30, 98039, Taormina, Sicily, Italy.

1. Information We Collect

We collect personal information in the following ways:

• Personal Information: When you make a reservation, contact us, or use our services, we collect personal data such as your name, email address, phone number, postal address, and payment details.
• Automatically Collected Information: When you visit our website, we collect information such as your IP address, browser type, access times, and pages visited.
• Cookies: Our website uses cookies to collect data that helps improve user experience and website performance. More on cookies below.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Booking and Services: To process and confirm your reservations and provide you with services during your stay.
• Customer Support: To respond to inquiries, provide customer service, and resolve any issues related to your stay or experience.
• Marketing and Communication: With your consent, we may send you promotional offers, updates, and other marketing materials. You can opt out of these communications at any time.
• Legal Obligations: To comply with legal requirements and prevent fraud.

3. Sharing Your Information

We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist us in providing services such as payment processing, website hosting, or marketing support. These providers are required to keep your information confidential.
• Legal Compliance: If required by law, we may disclose your information to regulatory authorities, law enforcement, or other parties to comply with legal obligations.

4. Data Security

We use appropriate technical and organizational measures to safeguard your personal data. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, it will be securely deleted.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Objection: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at pr*****@co*************.it .

7. Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of Cookies We Use:

• Necessary Cookies: These cookies are essential for the proper functioning of the website. Without these, some parts of the site may not work correctly.
• Analytical Cookies: We use these cookies to track website performance and visitor interactions, which helps us improve the user experience.
• Functional Cookies: These cookies remember your preferences, such as language settings or login information, to provide you with a more personalized experience.

Managing Cookies:

You can manage your cookie preferences or disable cookies entirely through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns regarding this Privacy & Cookie Policy or how we handle your personal data, please contact us:

Cohen Smart House
Via Bongiovanni 30, 98039, Taormina, Sicily, Italy
Email: pr*****@co*************.it
Phone: +39 3478879992