Frequently Asked Questions

Question 1

How do I book an apartment at Cohen House?

Answer

You can book directly through our website at https://cohenhouse.it for the best rates, or through platforms like Booking.com and Airbnb. Direct booking saves you up to 25% and includes flexible cancellation, instant confirmation, and personalized service from our team.

Question 2

What is the cancellation policy?

Answer

Our standard cancellation policy allows free cancellation up to 14 days before arrival for direct bookings. Cancellations within 14 days are charged 50% of the total stay. Last-minute cancellations (within 48 hours) are non-refundable.

Question 3

Is a deposit required when booking?

Answer

Yes, a deposit of 30% is required at the time of booking to secure your reservation. The remaining balance is due 7 days before arrival. For last-minute bookings (within 7 days), full payment is required at booking.

Question 4

What are the check-in and check-out times?

Answer

Standard check-in time is 3:00 PM (15:00) and check-out is 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Question 5

How does check-in work at Cohen House?

Answer

We offer self check-in with a secure key lockbox and detailed instructions sent before arrival. Our AI concierge Solomon is available 24/7 to assist. For guests who prefer, we can arrange in-person meet-and-greet check-in.

Question 6

How far is Cohen House from Isola Bella beach?

Answer

Cohen House is located steps from Isola Bella beach, making it the closest accommodation available. You can walk to the beach in under a minute. For exact verified distances and GPS coordinates, visit our location details page.

Question 7

How do I get to Taormina centro from the apartments?

Answer

The Mazzarò-Taormina cable car (funivia) is a short walk from Cohen House. The scenic ride takes just 3 minutes and runs from 8:00 AM until midnight in summer.

Question 8

Is there parking available?

Answer

Street parking is available near the property, though spaces can be limited during peak summer season. We provide detailed parking guidance upon booking.

Question 9

What amenities are included in the apartments?

Answer

All apartments include: high-speed WiFi, air conditioning, Smart TV, fully equipped kitchen with dishwasher, Nespresso coffee machine, luxury toiletries, fresh linens, beach towels, and complimentary beach equipment.

Question 10

Is WiFi included?

Answer

Yes, high-speed WiFi is included in all apartments at no additional cost. Our internet is suitable for remote work, video calls, and streaming.

Question 11

Are the apartments air-conditioned?

Answer

Yes, all three apartments (BOHO, VINTAGE, and Casa dei Sogni) have modern air conditioning systems with individual climate control.

Question 12

Are pets allowed at Cohen House?

Answer

Small, well-behaved pets are welcome at Cohen House with prior approval. A pet fee of €50 per stay applies. Please inform us at the time of booking.

Question 13

Is smoking allowed in the apartments?

Answer

Cohen House is a non-smoking property. Smoking is not permitted inside any of the apartments. Guests may smoke on the outdoor terraces.

Question 14

Are the apartments suitable for families with children?

Answer

Yes! Our apartments can accommodate families with children. The beach location is ideal as Isola Bella has calm, shallow waters suitable for children.

Question 15

What payment methods do you accept?

Answer

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal for direct bookings.

Question 16

Are there any additional fees?

Answer

The quoted rate includes all utilities and standard amenities. The only additional fee is the Italian tourist tax (Tassa di Soggiorno), which is €2 per person per night for the first 7 nights.

Frequently Asked Questions

Booking

Check-in

Location

Amenities

Policies

Payment

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